SMS Terms & Conditions
Infinite IT Solutions Inc.
Effective Date: September 2026
Last Updated: September 2026
These SMS Terms & Conditions govern the text messaging program operated by Infinite IT Solutions Inc. ("Infinite IT", "we", "us", "our"), a managed IT services provider headquartered in Vaughan, Ontario, Canada. By opting in to receive text messages from us, you agree to these terms.
Program Description
The Infinite IT Solutions SMS program is available to clients and prospective clients who give express verbal consent to communicate with us by text message about IT services they have requested from us.
Messages are sent one-to-one by our support staff and technicians from our business phone system. They may include:
- Support ticket updates and status notifications
- Service appointment and site visit confirmations
- Service appointment reminders
- Technician arrival notifications
- Scheduled maintenance notifications
- Service outage and incident updates
- Requests for information needed to resolve support requests
- Project and onboarding updates
- Administrative and billing notices
- Responses to client inquiries
SMS messages are not used for marketing, promotional, or bulk messaging purposes.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
How to Opt In
You may opt in by giving express verbal consent to an Infinite IT Solutions staff member during client onboarding, by telephone, or in person when you ask to communicate with us by text message.
Before enrolling your mobile number, our staff will read you the following disclosure:
"Would you like to receive text messages from Infinite IT Solutions about your support tickets, appointments, and service updates? Message frequency varies. Message and data rates may apply. You can reply STOP to opt out or HELP for help at any time. Our SMS Terms are at www.8it.io/sms-terms and our Privacy Policy is at www.8it.io/privacy-policy."
Our staff record your consent, the date it was given, and the name of the staff member who collected it in your client record before any text message is sent.
You may also opt in, or opt back in after opting out, by texting START to the number that messages you.
By opting in, you confirm that you are the account holder or authorized user of the mobile number provided, and you acknowledge that you have read our Privacy Policy.
Providing consent to receive SMS messages is voluntary and is not a condition of purchasing or receiving any service from Infinite IT Solutions.
Message Frequency
Message frequency varies with your support activity, scheduled appointments, and engagement with our team.
Fees
Infinite IT Solutions does not charge for text messages. Message and data rates may apply according to your wireless carrier plan.
How to Opt Out
You may opt out at any time by replying to any message with:
STOP
You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT.
You will receive one confirmation message, and no further text messages will be sent unless you opt in again. To opt back in, reply START.
You may also ask any Infinite IT Solutions staff member to remove your number from text messaging.
Help
For assistance, reply to any message with:
HELP
or contact us directly:
Main Phone: (416) 928-6760
Technical Support: (647) 777-3398
Email: support@8it.ca
Privacy
Your privacy is important to us. Information collected in connection with our SMS program is handled in accordance with our Privacy Policy, available at:
https://www.8it.io/privacy-policy
Infinite IT Solutions does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and SMS consent are used solely to provide the SMS communications requested by our clients. Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to deliver SMS services or as required by law.
Supported Carriers
SMS delivery depends on your wireless carrier. Carriers are not liable for delayed or undelivered messages. Infinite IT Solutions is not responsible for delayed or undelivered messages caused by your carrier, device, or coverage.
Changes to These Terms
We may update these SMS Terms & Conditions from time to time. The most current version will always be posted at https://www.8it.io/sms-terms, with the "Last Updated" date revised accordingly.
Contact Information
Infinite IT Solutions Inc.
Head Office (Sales and Service):
7077 Keele Street, Suite 101
Vaughan, ON L4K 0B6
Canada
Mailing Address:
6-6150 Highway 7, Suite 451
Vaughan, ON L4H 0R6
Canada
Main Phone: (416) 928-6760
Technical Support: (647) 777-3398
Email: support@8it.ca
Website: https://www.8it.io